Welcome to our website. By browsing and using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Diamond Liquor’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Diamond Liquor’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Hawthorne VIC 3122. Our ABN is 39056682510. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website are not the property of, or licensed to us.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Diamond Liquor is your quality spirits specialist. Our business is online only.

Our liquor license has restrictions on personal shoppers and collection of liquor. All items purchased must be delivered, and not on the same day as purchase. We are based in Australia - all prices are in Australian dollars. We deliver to all parts of Australia but do not export from Australia.

Payments
        When you place your order online, an invoice issued by email on completion of the order. During the checkout, nominate your preferred payment menthod. Credit Card, PayPal and Bank Deposit are the options.
        Payments by card and PayPal are processed securely by another company linked to our website. Credit cards are processed by eWay, a third party payment processor. eWay's website is www.eway.com.au Diamond Liquor doesn't handle, process or store credit card details.

 Delivery
        When your order is sent you will be advised by email and supplied a tracking number for the parcel. You can follow the parcel's movements online and know when the delivery is near to be delivered or if delivery must be collected. Diamond Liquor does not follow the tracking of every parcel sent and so the purchaser is provided the details so they can do so themselves. When you supply a valid email address, tracking information is forwarded to that email address by the courier or Australia Post to keep you up to date.
        You will have the option of delivery service - Post or courier. Generally courier is faster and will require a signature. If no signature is possible the parcel may be left at a nearby collection point, such as a Pack and Send or other small business for you to collect. If sent by Post, generally a signature is not required unless the order has a high value or you request it. Post must be used for PO Box and Parcel Post addresses.
         If an item has not been received within a reasonable amount of time, check the courier tracking. You may lodge an enquiry with the delivery company. If you have no satisfaction, send us an email by replying to the Diamond Liquor order confirmation email and we will endeavour to follow up with the delivery company for information. If a parcel is lost or broken we may be able to send you a new order after discussing with the courier. Should any other issues arise, an email or phone call to Diamond Liquor with your order number, details and explanation of the issue will help us investigate.

Refund/Exchange Policy
          Because spirits are a food, no returns are permitted. You cannot return liquor due to health and safety. Please ensure you purchase the item you want. In the rare instance a wrong item is received contact us immediately.
          
Privacy Policy
        Diamond Liquor collects information from you as you place your order in order to facilitate delivery and process the order. The information will only be used to fulfil the order's delivery and comply with liquor license regulations.
        Your information is not passed onto any other party. Your email address may be used in future by Diamond Liquor to send information about new or interesting spirits we have and will be passed onto the delivery company for delivery use.

Can bottles be returned?
Because spirits are a food, no returns are permitted for change of mind. You cannot return any food items purchased on our website for health and safety reasons. Please make sure you are purchasing the item you want. If a bottle is damaged or a bottle is wrongly delivered, please contact us to arrange a solution.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and maybe business or company name
• contact information including email address
• location information - address and postcode
• other information relevant to order payment and parcel delivery

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your credit card information is not stored by us and its transmission is encrypted when connecting to the bank for processing payment.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.