About Us
During the checkout, nominate your preferred payment menthod. Credit Card, PayPal or Bank Deposit are options.
Payments by card and PayPal are processed securely by a payment company linked to our website. Credit cards are processed by eWay, a third party payment processor. eWay's website is www.eway.com.au Diamond Liquor doesn't handle, process or store credit card details.
Diamond Liquor has an 'online only' liquor license which does not permit personal shopping, pickup or same day delivery.
We deliver only within Australia and purchases must be online and delivered. We use couriers and Australia Post, who take between 1 and 7 days to deliver depending on your location. We can deliver Australia wide but do not make same day delivery.
When your order is sent you will be advised by email with a tracking number for the parcel. You can follow the parcel's movements online and know when the delivery is near to be delivered or if the delivery must be collected. Diamond Liquor does not follow the tracking of every parcel sent and so the purchaser is provided the details so they can do so themselves. When you supply a valid email address adn mobile phone number, tracking information is forwarded to those by the courier or Australia Post to keep you up to date.
You will have the option of Post or courier at checkout, which displays the costs. Generally courier is faster and will require a signature. If no signature is possible the parcel may be left at a nearby collection point, such as a Pack and Send or Newsagent for you to collect. If sent by Post, generally a signature is not required unless the order has a high value or you request it. Post must be used for PO Box and Parcel Post addresses.
If an item has not been received within a reasonable amount of time, check the courier tracking. You may lodge an enquiry with the delivery company. If you have no satisfaction, send us an email by replying to the Diamond Liquor order confirmation email and we will endeavour to follow up with the delivery company for information. If a parcel is lost or broken we may be able to send you a new order after discussing with the courier. Should any other issues arise, an email or phone call to Diamond Liquor with your order number, details and explanation of the issue will help us investigate.
Refund/Exchange Policy
Because spirits are a food, no returns are accepted. Please ensure you purchase the item you want. In the rare instance a wrong item is received contact us immediately.
Privacy Policy
Diamond Liquor collects information from you as you place your order so as to facilitate delivery and process the order. The information will only be used to fulfil the order's delivery and comply with liquor license regulations.
Your information is passed onto the delivery partners. Your email address may be used in future by Diamond Liquor to send information about new or interesting spirits we have.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and business or company name if relevant
- contact information such as email address and phone
- location information - address and postcode
- other information relevant to order payment and that you are aged over 18 years
What we do with the information we gather
We require this information to:
- Delivery of your order and contacting you and comply with liquor licensing rules (age question)
- We may send promotional emails about new products, special offers or other information which we think you may find interest.
Security
We are committed to ensure your information is secure. We request only the minimal information required to process your order and use suitable electronic and managerial procedures to safeguard and secure the information we collect online. Your credit card information is viewed or stored by us and its transmission is encrypted when connecting to the bank for processing payment.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, by remembering information such as your address to speed up the checkout process. Cookies don't identify the user specifically. They give each user a random number.
We use traffic log cookies to show which pages are being used. This helps us analyse webpage traffic and improve our website and tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Stopping cookies may prevent you from taking full advantage of the website or stopping some features.
Links to other websites
Our website may contain links to other websites of interest. However, once you use these links you may leave our site, so you should note that we do not have any control over other websites, even if we have a link to them. Therefore, the explanations above do not apply to these other websites and identity protection and privacy, or any information which you provide whilst visiting such sites is not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you are using.
Your personal information
We do not sell, distribute or lease your personal information to other parties unless we have your permission or are required by law to do so. We may use your contact information to send you promotional information about our website which we think you may find interesting.
If you believe that any information we are holding on you is incorrect or incomplete, please email us or log into this website and correct it.