About Us
When you place your order online, an invoice issued by email on completion of the order. During the checkout, nominate your preferred payment menthod. Credit Card, PayPal and Bank Deposit are the options.
Payments by card and PayPal are processed securely by another company linked to our website. Credit cards are processed by eWay, a third party payment processor. eWay's website is www.eway.com.au Diamond Liquor doesn't handle, process or store credit card details.
Diamond Liquor has an 'online only' liquor license which does not permit personal shopping, pickup or same day delivery.
We delivery within Australia and purchases must be online and delivered. We use couriers and Australia Post, who take between 1 and 7 days to deliver depending on your location. We cannot make same day delivery but can deliver to all parts of Australia.
When your order is sent you will be advised by email and supplied a tracking number for the parcel. You can follow the parcel's movements online and know when the delivery is near to be delivered or if delivery must be collected. Diamond Liquor does not follow the tracking of every parcel sent and so the purchaser is provided the details so they can do so themselves. When you supply a valid email address, tracking information is forwarded to that email address by the courier or Australia Post to keep you up to date.
You will have the option of delivery service - Post or courier. Generally courier is faster and will require a signature. If no signature is possible the parcel may be left at a nearby collection point, such as a Pack and Send or Newsagent for you to collect. If sent by Post, generally a signature is not required unless the order has a high value or you request it. Post must be used for PO Box and Parcel Post addresses.
If an item has not been received within a reasonable amount of time, check the courier tracking. You may lodge an enquiry with the delivery company. If you have no satisfaction, send us an email by replying to the Diamond Liquor order confirmation email and we will endeavour to follow up with the delivery company for information. If a parcel is lost or broken we may be able to send you a new order after discussing with the courier. Should any other issues arise, an email or phone call to Diamond Liquor with your order number, details and explanation of the issue will help us investigate.
Refund/Exchange Policy
Because spirits are a food, no returns are permitted. Please ensure you purchase the item you want. In the rare instance a wrong item is received contact us immediately.
Privacy Policy
Diamond Liquor collects information from you as you place your order in order to facilitate delivery and process the order. The information will only be used to fulfil the order's delivery and comply with liquor license regulations.
Your information is not passed onto the delivery partners. Your email address may be used in future by Diamond Liquor to send information about new or interesting spirits we have and will be passed onto the delivery company for delivery use.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and business or company name if relevant
- contact information such as email address and phone
- location information - address and postcode
- other information relevant to order payment and parcel delivery
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Delivery of your order and contacting you
- Internal record keeping.
- We may send promotional emails about new products, special offers or other information which we think you may find interest.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your credit card information is not stored by us and its transmission is encrypted when connecting to the bank for processing payment.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, by remembering information such as your address to speed up the checkout process.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.